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Privacy Policy

Last updated:

At Eluo Food, your privacy is not just protected—it’s prioritised. We believe trust is the foundation of our platform, and we are committed to handling your personal data with transparency, security, and care.

1. Who We Are

Eluo Food is an AI-driven food delivery platform designed to connect customers, restaurants, home cooks, and delivery drivers. We operate with 0% commission for food providers and strict compliance with UK and EU privacy laws, including GDPR.

2. Information We Collect

When you use Eluo Food, we may collect:

  • Account Information: Name, email address, phone number, password.
  • Order Details: Food selections, purchase history, delivery address, preferences.
  • Payment Information: Processed securely via our payment partners (we do not store card details).
  • Device & Usage Data: IP address, browser type, app interactions, and device information.
  • AI Personalisation Data: Preferences and interactions used to improve recommendations and optimise your experience.

3. How We Use Your Information

We use your information to:

  • Provide and deliver your orders.
  • Personalise your experience with AI-driven recommendations.
  • Improve our services, performance, and security.
  • Communicate with you about orders, offers, or updates.
  • Ensure compliance with legal and regulatory obligations.

We do not sell or share your data with advertisers or third parties for profit.

4. AI and Personalisation

Eluo Food uses AI technology to enhance your experience, including:

  • Recommending meals, restaurants, or home cooks.
  • Improving delivery routes and wait times.
  • Analysing patterns to ensure a smoother platform experience.

AI decisions are transparent, non-discriminatory, and never override your control. You can adjust personalisation settings in your account.

5. Sharing Your Information

We only share your information when necessary:

  • With Restaurants/Home Cooks: To process and fulfil your order.
  • With Delivery Drivers: To complete your delivery.
  • With Payment Providers: To securely process transactions.
  • With Authorities: When legally required.

6. Data Security

We use advanced encryption, secure servers, and access controls to protect your data. While no system is 100% secure, we continuously update our safeguards to keep your information safe.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for processing at any time.
  • Request data portability to another service.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are not respected.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

9. Cookies & Tracking

Our platform uses cookies and similar technologies to:

  • Improve website performance.
  • Analyse trends and usage.
  • Remember your preferences.

You can manage cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • 📧 privacy@elufood.com
  • 🌐 www.eluofood.com